Date: Tuesday, February 26, 2019 Time: 2:00 PM – 3:00 PM Place: Online at https://tinyurl.com/yy4rrnjs Presenters: Rachel Hadidi and Rachel Yzaguirre, Plano Public Library Enhance the customer experience by increasing staff engagement! Learn how the Plano Public Library created a cohesive customer service experience by training staff to share “just one thing” about the library. […]